help emporarily Blacklisted

I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?

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CN

c.newborn

Visitor

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9 Messages

17 hours ago

* temporarily blacklisted help

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XfinityMarshante

Official Employee

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1K Messages

16 hours ago

Hello @c.newborn, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues accessing your email while you’re out of the country. I completely understand how frustrating that can be, especially when you need access to important messages. How are you currently accessing your email? Are you using a third-party email client, or are you signing in through the Xfinity website using a web browser?

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CN

c.newborn

Visitor

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9 Messages

Using Mac mail. I can/have logined in through Safari browser...

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12 hours ago

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XfinityThomasC

Official Employee

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3.3K Messages

@c.newborn can you check this support article here from Apple to make sure your email is set up correctly? It should help to make sure it's the correct mail server, ports and encryption for POP3 and IMAP settings.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 hours ago

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CN

c.newborn

Visitor

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9 Messages

okay tried that... received "

The following alerts are from the IMAP server for “Comcast”:

Temporarily blacklisted IP Address - try again later"

It on my iPhone and laptop....

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11 hours ago

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XfinityKam

Official Employee

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136 Messages

@c.newborn Can you try to access your email directly from our site https://www.xfinity.com/EMAIL? Let me know if this works.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 hours ago

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CN

c.newborn

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9 Messages

yes, I'm able to email that way.

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10 hours ago

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c.newborn

help emporarily Blacklisted

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XfinityMarshante

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XfinityThomasC

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XfinityKam

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