Visitor
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1 Message
Help Bill doubled & I can no longer afford service
My bill went from 50 dollars a month to 104 dollars a month. Unfortunately I can't afford this anymore, please help. Not sure what my options are.
Visitor
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1 Message
My bill went from 50 dollars a month to 104 dollars a month. Unfortunately I can't afford this anymore, please help. Not sure what my options are.
Official Solution
XfinityAdrienne
Official Employee
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1.3K Messages
15 minutes ago
I am happy we were able to get everything squared away with your billing concerns with enrolling in a new promotion, @user_r6d789! Please don't hesitate to reach out in the future if you have any questions/concerns, we are happy to help. Have a wonderful rest of your day.
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EG
Expert
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110.8K Messages
2 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_r6d789 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding the right promotion that fits your needs. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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