Have not recieved follow up email to move email account to Yahoo Mail

I received an email on August 21 saying to expect to receive a follow up email in 30 days to move my email account to Yahoo Mail. It has now been more than 45 days since then and I have not received the follow up email I was told to expect. I was wondering if I somehow failed to receive the follow up email or if there has just been a delay and the.follow up email has not been sent yet.

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rightfooted

Expert

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1.4K Messages

26 days ago

I received my initial email on July 29. About 60 days later, when logging into my email through webmail, I received the screen prompt pictured below. There was no follow-up email.

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BruceW

Gold Problem Solver

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26.9K Messages

26 days ago

I received an email on August 21 saying to expect to receive a follow up email in 30 days ...

Exactly the same here. I got a "Important update: Changes are coming" email on 8/21, saying "In about 30 days, you’ll receive another email", but . . . nothing since. Sadly, it is a mistake to rely on any statement Comcast/Xfinity makes.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinityAmandaB

Official Employee

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2.7K Messages

25 days ago

user_2gsjl1 Thank you for stopping by with your questions about our email conversion. @rightfooted is on the right track. Since the conversion is being done in batches, once you receive the email alert, the next change will be the better email banner when you log in.

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user_c52e2c

Visitor

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9 Messages

I understand that I am supposed to see this banner sometime in the future when I log into email, I have seen nothing yet. According to the initial email I received there will be a grace period of 120 days to accept Yahoo's terms of service to allow the transfer of my comcast.net email address to Yahoo email while retaining the comcast.net email address. The 120-day time period starts once this banner shows up. Is that correct?

How long will this roll-out take? Will it stretch into 2026? My comcast.net email address is attached (as username) to several very important web sites.

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13 days ago

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Latoque

Expert

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29.8K Messages

13 days ago

I'll back up the others-----------I got the first email about the transition back in August (26th?) Since then I've heard nothing. I just tried signing out and back in again, but I'm not getting the banner posted by @rightfooted . Its still the old format. So-----just about two months now?

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user_2gsjl1