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Cbrown10
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Monday, December 1st, 2025 5:16 PM

Have issues receiving MFA login email in a timely amount of time

Having issue receiving an email from a specific account for Email login where the email sends a code for login.   the issue it is take 30+ minutes for the email to hit my inbox.   if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable.

only seems delayed with comcast email.


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2 hours ago

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XfinityThomasB

Official Employee

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4 hours ago

Cbrown10 Hmm, that is pretty strange. Is the Gmail account used as a secondary contact on that main Xfinity email? Thanks for notifying us about the situation. 

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Cbrown10

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no it is a separate on both ends.

account 1 > comcast   delayed 30 min

account 2 > gmail  in inbox in ~1 min

email is coming from levelinfinite.com 


this is also using the web portal  not a pop or imap client

(edited)

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4 hours ago

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XfinityThomasB

Official Employee

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2.4K Messages

Cbrown10 So Level Infinite is the intermediary on this? You are resetting your login to their portal? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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Cbrown10

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Yes, resetting is one thing that is failing,  they also allow passwordless login via this email code.  but both require a code to be delivered to my inbox in less then 15 min  but it seems to be very slow to comcast  i.e 30+ min   but it does get there and it does not go to my spam folder.

i don't know my password,  forgot it since i use the email login code vs password.  but i can't get a code to reset my password in a timely fashion either

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4 hours ago

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XfinityThomasB

Official Employee

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2.4K Messages

Cbrown10 I really wish we had more guidance on this. If the message does arrive, the speed of relay is normally on the sender. I know the email arrives right away, but there is truly nothing we can provide outside recommending disabling the email filter. To disable the spam filter in Xfinity Connect, sign in to your email account on a computer, go to Settings by clicking the gear icon, select "Advanced Settings," and then uncheck "Enable Spam filtering" under "Override Security Filters". 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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Cbrown10

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Yea it's not going to spam it's just very delayed to my inbox.   it's not the sender as far as i can tell  the email get there and gets their fast.


just wanted to see if you guys did extra email scanning on email on different domains

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3 hours ago

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rightfooted

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1.4K Messages

2 hours ago

For those who have transitioned to Yahoo, I believe the delays are related to this - https://www.techradar.com/news/live/yahoo-aol-email-outage-december-2025 .

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