Visitor

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1 Message

Thursday, July 13th, 2023

Closed

Hacker still logged into email

I had someone hack into my email and send me emails from my own account. I changed my password and setup two factor identification and they are still sending me emails from my account. How do I make my email log out from ALL sign-ins?

Oldest First
Selected Oldest First

Official Employee

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252 Messages

2 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Expert

 • 

111.9K Messages

2 years ago

Concern moved here to the E-mail help section for assistance.

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