Visitor
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1 Message
HAcked email
Please advise me as to how to fix a hacked meail account other than changing my password which I just did. Thank you. [Edited: "Personal Information"]
Visitor
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1 Message
Please advise me as to how to fix a hacked meail account other than changing my password which I just did. Thank you. [Edited: "Personal Information"]
sailorbear510
Contributor
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16 Messages
6 days ago
Can you be more specific? Is it a legacy Comcast email account or is it your account? If its your account where you manage your services check out a guide here for more information:
https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup
FYI On a personal email account you can set this up as well but you will need to look up your email providers instructions for more info.
(edited)
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XfinitySean
Official Employee
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95 Messages
6 days ago
Hi there user_f7anhv, we appreciate you reaching out through our community forums! You're in the right place for guidance. If it's the comcast.net email attached to your Xfinity account, changing your password should be enough to lock anybody else out, but you can add an extra layer of security by turning on two-step verification. You can find out more about how two-step verification works and how to set it up here.
Please let us know if that helps!
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EG
Expert
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113.3K Messages
5 days ago
Concern moved here to the E-mail help section.
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