Hacked Email

Same thing has happened to me January, February and again twice in April 2024. I know Comcast was hacked this year!! Not only did they ask me to change my password but sent me a letter in the mail (snail mail) making sure it was in fact me that changed the password. There's really no point in hiding this Comcast, just tell us what's going on! Not only is it so unbelievably overpriced, it's now very unsafe! 

I am having a  neighbor keep  Hacking my adr, mobile phone from infinity, my infinity internet download all different items for his family,  I never had this problem until  he move next  door,  he comes in at night and day I  all kind  peoples coming in my  apartment. 

Xfinity/Comcast keeps saying we're protected since dropping Norton!! Will you seriously say anything to make us believe we're safe now, we ARE NOT!! Something's wrong with the owner/s of Comcast if they expect us to believe we're protected from hackers. I've never been hacked so many times since Comcast dropped yet another service!!! (Norton) There's no end to the disappointment to the service I get from this service now. I keep saying I'm changing - and I AM!! 

I tried to login to my Xfinity email and couldn't. Fortunately, I could reset my password. However, this process showed my recovery email to be my first name + "@tmail.link". I have two factor authentication on and received no email, text message, ot Xfinity app notification that anything had changed on my account. More than disturbing.

I just went through something similar.   Someone hacked my email, added a secondary address and then changed the Auto Forward to some other address so I wasn't getting any emails. This happened many times...I would change my password then they would get into my email settings again and add the bogus Auto Forward email address.  This coincidently happened at the same time my Amazon account was hacked so I think their idea was that I wouldn't see anything they purchased from Amazon on my account.  I changed my password (multiple times), had Xfinity remove the secondary address (you are not able to do this on your own),  opened a new non-comcast email account, added that as the secondary address on Comcast, and then added two step identification to the account.  For some reason you have to have a non-comcast email to add two step identification.  This seems to have worked for now.  I get a text code anytime I sign into the account.

However,  I am still concerned the problem is not completely solved.   When I look at recent sign on activity in my Xfinity account, I can see when I sign on with my MAC or iPad.   But I also see a number of instances of recent sign on activity from a PC (I do not have a PC) and with an IP address other than mine.   When this happens I do not get a two step verification text.  Nothing is changing in my email account so I don't know if these are just attempted logins or actual logins.  In either case i would think I should be getting the two step verification text. 

I begged xfinity months ago for a new router as well as a new account from scratch because I had many issues with internet, dropping, slow, or account signing me out constantly. One day overheard female neighbor calling xfi for help getting into her xfi account due to not having the phone she supposedly used (mine) to access account. She gave my name and address and within seconds she was back into my account, NO QUESTIONS ASKED!!!!!!! She knows my name, telephone number and address and xfinity didnt ask any kind of security questions or for any personal info that isnt listed online app. Now every device in my home is invaded. Every camera not only can they watch me but they are even photo editing videos somehow because they have gained every ip address from all devices in the app. Xfinity should have a team that looks for intrusion or masking, ip addresses being duplicated and so on. My phone is an ear for them to listen in a call or just talking in my home as well. They see every pic I take, they know my every move. They will see this message ... they are dangerous gangstar criminals. What are you going to do to stop this now!!!! I want a new account [Edited: Language] I will change my number to if I have to. Help asap

I just called Xfinity to report an email that landed in my Spam today 19 August 2024.   It purported to be from XFINITY SERVICE and the body of the message (that I can read under preview without opening it) states "Keeping you safe and connected is our top concern My Account (then it lists my email address), We wanted to remind you that your Xfinity services will be suspended soon, and to say thank you for your time with us.  It's been our pleasure to serve you.  As a reminder, here's a quick summary of your service suspension.  Last day of service: Monday, 19 August 2024.  We were unable to process your recent payment of $98.83 with the Card on file.  Please update your payment information or make a one-time payment today to avoid...."    Sender email is: [Edited: "Personal Information"]

So last day of service they list happens to be today 19 August, my monthly payment is a set price and it 's not $98.83.   I know it's a scam but my issue is now do they know I am an Xfinity customer and more importantly how on earth did they get my email address in addition?   I called the basic customer service line and Account Executive Jasper said Xfinity knows about these types of scams and when I asked him how someone would know I have Xfinity plus have my email he could or would not answer the question.    I deleted the email without opening it but I did keep screen prints for whatever it's worth which is apparently nothing according to the canned response from Jasper.     The other suspicious component is I just got an email from Xfinity within the past fews days alerting me to my current bill, coincidence or not it's concerning.  This is a sad commentary on our society today.  Scam artists and crooks abound.

Hacked again yesterday. Someone put a forwarding email address.  Several months ago someone actually called using my husband's name and was able to change my password.  Not sure how he was able to verify identity for the account.  Coincidentally, soon after my husband experienced identity theft. Grrrr.. Today's issue is that I am not being sent a code to my cell phone for the 2 step verification.  Comcast does not seem to be taking this seriously.