New Poster
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4 Messages
Groups.io
Text messages from groups.io are getting delivered to the groups.io page, but Comcast is not permitting them to post to my email box. How can I correct this? I'm using Avast Anti-Virus software. I could find no place in the settings to set an allowed domain. Help.
XfinityJamesC
Official Employee
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2.7K Messages
4 hours ago
Greetings, @starmanjb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with these text messages, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are these text messages just getting blocked when you are connected to your home Wi-Fi network, or does it also happen when you are on mobile data? How long has it been since one of these was successfully delivered?
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