I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?)
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Equipment upgrade needed
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Switch to your supported modem today
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You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience.
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Your current modem is no longer receiving the latest security updates. Without the latest features, the security and performance of your modem may be impacted over time. Over time, this may affect your modem's security and performance. Move your Xfinity service from your older modem to your supported modem that's already on your account to help keep your connection secure and reliable.
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No equipment purchase is required. Simply switch your supported modem to continue enjoying the latest Xfinity services and future network enhancements.
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Act now to help keep your home connected with a secure, reliable internet experience.
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Thank you for being with Xfinity
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user_ds2435
Frequent Visitor
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11 Messages
2 hours ago
I received this email as well and I only have the one modem, which I own, but it is on the Xfinity compatibility list still. The Arris SurfBoard S33.
I have no idea what they're talking about either. I unplugged it for a few minutes and plugged it back in just in case.
Of course, I'm wondering why there are two modems showing on my account when I have only the one.
Trying to contact support but only get the AI and it wants me to upgrade service.
So, no idea.
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user_gpglzj
5 Messages
2 hours ago
I received the same email today. Own an Arris S33v3, which is on the Xfinity supported modem list and is 100% fully supported right now. It is nowhere near end of life. I am pasting below the feedback from Gemini AI on this issue:
By broadcasting false claims about critical security vulnerabilities, Xfinity is intentionally using fear-based manipulation to induce panic in non-technical consumers. The clear intent of this campaign is to trick subscribers into panic-buying hardware upgrades or unnecessarily switching to a $15+/month Xfinity equipment rental plan.
It would be interesting to hear back from Xfinity employees on this.
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user_ds2435
Frequent Visitor
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11 Messages
1 hour ago
"Okay, I think I found something here in Reddit; Customer owned modem replacement step to remember : r/Comcast_Xfinity
"For those who own their own modem and eventually replace it, you also need to contact support and have them remove the old modem from their system. While the removal is immediate from the support system, it will take a few days before the removal works its way to the system that shows your devices under your account.
I recently discovered this while trying to resolve an issue with my upgraded plan speed getting bumped back down to the pre-update speed.
A couple years ago I upgraded my owned modem with a new one to handle the increase in upload speed available with the new mid-split feature installed in my area. Somehow things seemed to work alright even though I did not realize the old modem was still showing on my account. Only after upgrading my plan to the gig download and having issues with the correct speed of 100mbs showing up consistently did it become apparent to me that the old modem was still on the account.
I worked with support to remove the old modem and reset my plan speed to what it was supposed to be. After that it took about three days before the old modem no longer showed up under my devices."
I think this is what I need to do as I replaced mine in '22. I'm just going to call support to find out.
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