Visitor
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1 Message
got msg saying I will not be able to access my mailbox after January 7, 2025.
message says it's time to update my Xfinity account. If I don't I won't be able to access my mailbox .
Visitor
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1 Message
message says it's time to update my Xfinity account. If I don't I won't be able to access my mailbox .
BruceW
Gold Problem Solver
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26.2K Messages
15 days ago
Can't say for sure without knowing more, but that sounds like scammer phishing message.
If that was an email and you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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