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TerriB
20th Anniversary celebration
Inquisitive Mind
Crowd Pleaser

Contributor

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3.1K Messages

Monday, March 11th, 2024

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Got email saying my Xfinity Mailbox is Out-dated

Got this email today. I suspect its spam/scam but it came from a comcast email address  and spam/scams usually have gmail addresses so I want to make sure its not real. Thanks, Terri

  Below is the entire email and it came from  Xfinity Email < [Edited: "Personal Information"]>. Here is the beginning of the email header info....Received: from oxapp-ch2g-44o.email.comcast.net ([96.118.129.128])
 (using TLSv1.2 with cipher ECDHE-RS

Thank you for choosing XFINITY.

 

Our record shows that your Xfinity Mailbox is Out-dated which has
caused some incoming mails to be placed on pending. You are required to validate your Mailbox in order to be able to receive new mails. or your access to our services will be terminated.


Failure to validate your email box immediately will lead to
permanent deactivation without warning.

Click the validate updated link for tips on how to keep your XFINITY Voice account secure.

Question

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Updated 

1 year ago

 • Edited

17.4K

15

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Selected Oldest First

Accepted Solution

BruceW

Gold Problem Solver

 • 

26.6K Messages

1 year ago

... Failure to validate your email box immediately will lead to permanent deactivation without warning. ...

Terri this is almost certainly phishing/fraud. "Click here to save your email" is a scammer classic.

... it came from a comcast email address ...

Comcast email accounts can be hacked, and "From:" addresses can be forged. These cannot be trusted.

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • proceeding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

9

user_kl2whd

1 Message

@BruceW​ not only what you stated above, but if you look at the "from" address it states it's from [Edited: "Personal Information"] . If they can't spell "team" then you know it's wrong. 

(edited)

1 year ago

0

Again

Expert

 • 

32.3K Messages

@user_kl2whd​ 

Yes, it's a personal address, so not a legitimate email from Comcast/Xfinity. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_wjsck7

Visitor

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7 Messages

@BruceW​ 

I'm getting this phishing scam nearly daily. I know what to look for but I'm sure many will fall for it. It is rated as a 'high' risk, so maybe you could suggest to them that an email from Xfinity talking about it would be useful. Thanks.

1 year ago

0

XfinityVianney

Official Employee

 • 

2.4K Messages

Thank you for your feedback @cdmccomas. The Customer Security Team does a great job working on these reports, and I know they are working to keep everyone safe.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_9sv0kh

1 Message

@user_kl2whd​ 

get lots of these…ignore any threats by rule- they r trolls.

never click any buttons u didn’t ask for.

let them do their deed…if it’s real visit ur local X office and get it straight 

1 year ago

0

Accepted Solution

Again

Expert

 • 

32.3K Messages

1 year ago

@TerriB if you're using webmail, any official email from Comcast/Xfinity will have this:

If you don't see this in webmail you can pretty well guess it's a phishing email.

0

Accepted Solution

Again

Expert

 • 

32.3K Messages

1 year ago

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

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0

TerriB

Contributor

 • 

3.1K Messages

1 year ago

Hey there Bruce.....long time !!!

Thanks for the re-assurance that it was phishing/fraud. I was pretty sure and usually figure it out on my own but this one had me stumped a bit. I never click on anything. If I have suspicions I  go to the website directly! There is so much phishing these days but its usually very obvious.

I don't use webmail  usually ....I use Outlook 2016 but I will check webmail for the logo if I ever get one of these again. 

Thanks for the quick and complete help

Terri

3

CCKrista

Retired Employee

 • 

1.5K Messages

You're welcome :) We appreciate you taking the time to contact us. We're always happy to help. 

 

If you need help in the future, please feel free to reach out. One of the things I love most about this platform is that we are able to help customers at their convenience and can pick up right where you left off.

 

We know you have choices, and we thank you for choosing Xfinity. I hope you have a great day.

1 year ago

user_5tj8lp

Visitor

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1 Message

I appreciate your note from a human.  I wasted  hours, over days, trying to get a simple "yeah, it's spam" reply from any human at xfinity.  Seems to me paying humans to help avoid frauds commited with a company's name should be a cost of doing business.  Out of desperation I clicked a logo and now await impending disaster. from my reaction to threatened loss of my ability to get/receive emails.    

Steven

1 year ago

XfinityShawn

Official Employee

 • 

1.8K Messages

 

fascistphobe If you're still needing assistance with this potential scam, I would recommend to call in at 1-800-934-6489. Then request to be transferred to our CSA (Customer Security Assurance) team. They are the experts that handle these situations. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

barryc123

Frequent Visitor

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12 Messages

1 year ago

I received the same email and was very suspicious that this was some kind of scam. [Edited: "All Caps"]

(edited)

1

0

XfinityBenjaminM

Official Employee

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2.4K Messages

@barryc123 We certainly appreciate you being observant to the emails you receive and if you have any concerns about the legitimacy of an email you've received, please feel free to reach out to us here, or you can contact our Customer Security Assurance Team if you believe your information may have been compromised.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_lefgy3

4 Messages

1 year ago

The grammatical errors (capital letters starting "Out-dated" and "Mailbox", a mid-sentence period after the word mails...) tell me it is suspect and not to respond. Also,

the threatening nature of its contents is a red flag.

(edited)

0

rlbt15

Regular Visitor

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3 Messages

1 year ago

I received the same email on 3/18, glad I didn't click on the validate button. Went online and found this site, thanks for the info.

  

3

0

TerriB

Contributor

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3.1K Messages

I got another today so now I know to just delete it after I send to abuse@comcast.com

1 year ago

Again

Expert

 • 

32.3K Messages

@TerriB​ 

I got another today so now I know to just delete it after I send to abuse@comcast.com

Make sure you send it in the format they request.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

UBoot

Frequent Visitor

 • 

8 Messages

I got this same email this morning and found that the link in the "VALIDATE UPDATED" field of the email was to 

  [Edited: "Potential Phishing"]

Doesn't sound like a valid address to connect to XFINITY or COMCAST to me.

I deliberately changed a letter in the link as I didn't want anyone to click it here and end up in a bad place. 

I'm just a user, not an expert nor a Comcast employee.

(edited)

1 year ago

0

SoberG

Regular Visitor

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4 Messages

1 year ago

I have gotten the identical email several times, and have reported them to Comcast. I have not heard from them, nor can I find any information about these emails. 

0

0

user_9nhsb2

2 Messages

1 year ago

I clicked on it and lost all of my emails!! What do I do??

0

0

BruceW

Gold Problem Solver

 • 

26.6K Messages

1 year ago

... I clicked on it and lost all of my emails!! What do I do?? ...

If you entered your login information to the fake sign-in screen you have to consider your Xfinity login hacked and should check in with Customer Security Assurance. The Contact phone number is given at https://internetsecurity.xfinity.com/help/report-abuse.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

0

user_r8rys2

1 Message

1 year ago

I have received this same email twice.

Can we get someone from Xfinity Support to verify if this is Phishing?

2

0

Again

Expert

 • 

32.3K Messages

@user_r8rys2​ 

I have received this same email twice.

Can we get someone from Xfinity Support to verify if this is Phishing?

It is a phishing email.  If you look in webmail and don't see the verified Xfinity logo you can bet that it didn't come from Xfinity.  Plus, Xfinity automatically updates your email interface behind the scenes so there is nothing for you to do.

How to tell if an email from Comcast/Xfinity is legitimate
https://www.xfinity.com/support/articles/comcast-verified-email 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

XfinityThomasA

Official Employee

 • 

2.7K Messages

The detailed comment provided by our valued community member, @BruceW has been marked as the accepted solution, @user_r8rys2. In addition, I'd be happy to take a closer look at your Xfinity account including all communications we've sent. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Learn more about common scams and ways you can protect yourself here.
View Comcast Security Alerts and the Top Phishing Scams here. 
And, for more information about scams, go to fcc.gov/general/frauds-scams-and-alerts-guides.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

stromli

Visitor

 • 

1 Message

1 year ago

I got that as well, but of course common sense says that if you get something like this out of the blue, it never hurts to check.
Glad I did.

0

Chrissy15221

Contributor

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183 Messages

1 year ago

@TerriB 

@BruceW 

In addition to the misspelling , the grammar is poor … after " receive new emails ."   a new sentence begins without capitalizing " or" .  

0

0

Chrissy15221

Contributor

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183 Messages

1 year ago

I found this …connection not private   :  

 

0

user_576end

1 Message

1 year ago

I got the same email and called xfinity  They verified that they did not send the email and this was a phishing attempt.  Do not click on the link and delete the email.    

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