U

Tuesday, May 7th, 2024 10:19 PM

Closed

Got a suspicious email claiming to be from Xfinity, but tricked me into giving them my passward.

I got a shady email from [Edited: "Personal Information"] claiming to be from xfinity, but tricked me into giving them my password by delivering my to a fake log in screen. 

[Edited]

They then requested my credit card info which I didn't give them. 

This is what the message said.  

Xfinity
Based on median latency of 13 milliseconds or below for Xfinity gigabit Internet customers with xFi Gateway as measured by Xfinity Speed Test.
 
 

Imm󠅿aNXcW󠅿edia󠅿aNXcW󠅿te A󠅿aNXcW󠅿ctio󠅿aNXcW󠅿n Nee󠅿aNXcW󠅿ded to Avoid Se󠅿aNXcW󠅿rvi󠅿aNXcW󠅿ce Inte󠅿aNXcW󠅿rrupt󠅿aNXcW󠅿ion

 
We wish t‭‭‭o remind you of ‭‭‭the critical neces‭‭‭sity to upda‭‭‭te your payment information or t‭‭‭o execute a one-tim‭‭‭e payment immediate‭‭‭ly. Should we n‭‭‭ot receive your pa‭‭‭yment withi‭‭‭n the forthcoming 24 hours, a p‭‭‭otential downgrad‭‭‭e and subse‭‭‭quent temporary‭‭‭ suspension of y‭‭‭our services will‭‭‭ ensue.
 
Please b‭‭‭e advised that sho‭‭‭uld your service‭‭‭ undergo su‭‭‭spension, any enr‭‭‭ollment in the Xfin‭‭‭ity Mobile Prote‭‭‭ction Plan as‭‭‭sociated with yo‭‭‭ur Xfinity Mobile ‭‭‭device(s) will be‭‭‭ termin‭‭‭ated irrevoc‭‭‭ably. Once cancell‭‭‭ed, it is not po‭‭‭ssible to rei‭‭‭nstate the Xfi‭‭‭nity Mobile Protec‭‭‭tion Plan.
 
Make a payment
 
Be vigilant against fake payment requests. Xfinity will never request a specific payment method such as merchant gift cards, wire transfers, PayPal, Venmo, or Zelle®.
   
 
Xfinity app xfinity.com
Chat
Ask Xfinity
 
 
 
   
 
View Online     |      Privacy Policy
 
THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2024 Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
 

Official Employee

 • 

1.6K Messages

7 months ago

 

user_tdwr40 Thank you for your post any emails that are not from who you think are always a concern. Please report any phishing emails sent to or from a Comcast.net email account. To do that it is as easy as sending an email. Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email." and our Customer Security assurance team will be able to help.

 

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