Frequent Visitor
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7 Messages
Google Group emails not being received by Comcast members
I manage several small Google Groups. When sending an email to a group from my Comcast email address, everyone in the group receives the email except other Comcast email users. We had this problem in the past (mid-2019), and Comcast resolved it. It is now recurring as of August 2020. None of my group members with Comcast email addresses are receiving Google Group emails.
Responses
thomas-taylor
New Poster
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1 Message
8 m ago
This is also happening with emails from myfairpoint.net - they don't even make it to my spam file - they are rejected by Comcast. These are trusted email addresses - how can I get comcast to release them?
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Latoque
Expert
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28.7K Messages
8 m ago
Call Comcast security and see if there is a blocking issue for that sending domain----------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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jpewhs
Frequent Visitor
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7 Messages
8 m ago
I truly appreciate your suggestion. Unfortunately, as has been my experience in the past, calling any Comcast help line is an exercise in frustration and often futility. Neither of the representatives I have spoken to have any idea what I'm even describing. At this point, they are asking a supervisor - I've now been on the phone for over 40 minutes and might be transferred to another department. It's too bad these forum questions expire. There was a Comcast employee who answered the original question in 2019 and helped all of the people who were having this same issue on a case by case basis. I'm no longer able to access that information, which would be helpful in trying to get resolution. Thanks anyway.
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jpewhs
Frequent Visitor
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7 Messages
2 m ago
We continue to have this issue of Comcast blocking Google Group emails when the originator of the email is also a Comcast user. Both the sender and receiver have initiated phone calls with Comcast to no avail. The problem is intermittent - some emails go through and some do not. Additionally, some that do go through end up in spam. It's impossible to effectively work as a group if you do not know whether all your group members receive all information. I've wasted hours on the phone multiple times trying to get this resolved.
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