Visitor
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3 Messages
Good email is being sent to Spam folder
Emails that come from my website email to my Comcast email always end up in the Spam folder. I added a Keep rule but that isn't helping. I also talked to several people in support and they had me email [Edited: "Personal Information"] about it but no response and it has been at least a month. I've also talked to my website host support to make sure the mail server is set up correctly.
XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
Unfortunately, creating a filter rule will not process rules on emails designated as spam. You will want to add the email address as a contact to your contacts list to filter any spam emails from a specific sender to the inbox. Checking our logs it looks like the emails are being flagged for spam due to missing email identifiers within the headers.
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