D

Visitor

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2 Messages

Fri, Apr 16, 2021 6:36 PM

Gigabit Pro in my area

Hello,
I was wondering if I could speak to someone about installing Gigabit Ethernet at my home.  I was told it was wired for it upon moving in, but I have been unsuccessful in locating a method to order it.  I am refering to the true fiber 2gig up and 2 gig down connection.  Thanks in advance! 

V/r
Daniel

This post was escalated on April 16, 2021 by Again

Responses

Again

Expert

 • 

25.5K Messages

20 d ago

@Daniel_S_Garrett 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a peer-to-peer chat to Xfinity Support unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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2 Messages

Did i do something wrong?

Official Employee

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6.7K Messages

20 d ago

Hi Daniel_S_Garrett. Thanks for visiting and posting in our Forum! I can assist with submitting a ticket tour Gigabit Pro Team who can review your request for service. So that we can assist you, please send us a direct chat message and include your full name, complete home address, and primary contact phone number. To send the chat message, click on the chat icon at the top right of the page, and send to Xfinity Support.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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