Visitor
•
2 Messages
Gigabit Pro in my area
Hello,
I was wondering if I could speak to someone about installing Gigabit Ethernet at my home. I was told it was wired for it upon moving in, but I have been unsuccessful in locating a method to order it. I am refering to the true fiber 2gig up and 2 gig down connection. Thanks in advance!
V/r
Daniel
Responses
Again
Expert
•
25.5K Messages
20 d ago
@Daniel_S_Garrett
1
ComcastJoeTru
Official Employee
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6.7K Messages
20 d ago
Hi Daniel_S_Garrett. Thanks for visiting and posting in our Forum! I can assist with submitting a ticket tour Gigabit Pro Team who can review your request for service. So that we can assist you, please send us a direct chat message and include your full name, complete home address, and primary contact phone number. To send the chat message, click on the chat icon at the top right of the page, and send to Xfinity Support.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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