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6 Messages
Getting imap.comcast.net not responding when setting up mail on iPhone
Getting imap.comcast.net not responding when setting up mail on iPhone Had to delete and install mail app on iPhone. Have been unable to connect email since.
Visitor
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6 Messages
Getting imap.comcast.net not responding when setting up mail on iPhone Had to delete and install mail app on iPhone. Have been unable to connect email since.
Accepted Solution
flatlander3
Problem Solver
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1.5K Messages
3 years ago
Odd. Did you try it with WiFi disabled (using the cell link only on your phone)?
Current config -- these were auto-detected:
Just subscribed to mail (not notes)
Host Name (inbound) = imap.comcast.net
Username = [email user]@comcast.net
password = [your password]
| ssl = on
| authentication = password
| imap path prefix = (blank or '/' is the default root)
| server port = 993
Outgoing Mail = smtp.comcast.net -- same username and password as above
| use ssl = on
| authentication = password
| port = 587 (submit)
Not sure why yours wouldn't work with auto-probe, and generally, if an email server VM or rack instance fails, another one spins up fairly fast and loads your mail (at least recent stuff), but I don't actually normally use xfinity email for anything. You might need @XfinityCSAEmail take a look at the account. Perhaps this post will tip them off. They're usually pretty good about that.
*Are you using any type of VPN or anti-virus (Avast email filter/VPN or Barracuda or other 3rd party net nanny) on your iPhone? If you are, switch it off or temporarily disable it for a test.
(edited)
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CCOtto
Problem Solver
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497 Messages
3 years ago
Hi, @chiconh.
I am sorry to hear about the email issues you are having. Are you getting any specific error messages?
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chiconh
Visitor
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6 Messages
3 years ago
I’m still unable to connect. Do you have any suggestions?
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flatlander3
Problem Solver
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1.5K Messages
3 years ago
I do. Delete the mail account on your phone so it's not trying to log in.
Perhaps your account or your IP address has been placed in "postfix mail server jail". I set up postfix email servers that way. Repeated failed attempts trip both the mail server, and a firewall eventually. Eventually, it will also timeout and remove offending IP addresses, but that time duration can be set to anything. I don't know what the time limits on Xfinity are. I would assume they unblock things at some point too.
Now go to xfinity.com in a web browser and log in there. Try to check your email from webmail just to verify you are using the correct username (email address) and password. Now click the 'gear icon' in the upper right to get into settings. Under "Security", check the box that says "Allow access to my xfinity email through 3rd party.....".
Great. Now disable WiFi on the iphone. Setup the account on iPhone using cell data to try to come at it from a different network. https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email Make sure the server name, port and SSL is On. Make sure the settings are correct on the outbound server. This also takes potential WiFi issues with your gear out of the mix.
If it works, good. Wait about 15-20 minutes, then connect to your home WiFi, check your mail, and fire off a test email.
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flatlander3
Problem Solver
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1.5K Messages
3 years ago
Using the default iphone mail (settings --> mail --> accounts --> add account --> other --> add mail account)
I just added xfinity. All I had to enter is:
Name == what you want your name displayed as in your email
email == [your username]@comcast.net
password == your xfinity password
description == anything, how you want it identified in the mail app
It figured out the rest and just loaded. Got the port right, ssl on, password authentication, figured out the outgoing server, etc.
Now I did setup my xfinity account with a 3rd party email account for a username, but the mail app wants your xfinity email address for a username. Are you setting it up with yours? Maybe delete the mail account and try to add it again?
(edited)
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user_90659b
Visitor
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3 Messages
3 years ago
@XfinityCSAEmail I'm having the same issue as described above. I just changed my email password and now I'm getting a message that says "Cannot get Mail, the mail server imap.comcast.net is not responding. Please help!
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