S

Visitor

 • 

3 Messages

Tuesday, January 10th, 2023 10:04 PM

Closed

Frequent password resets required

I keep getting emails and text messages from Xfinity, at least once per week and as often as daily, indicating that due to security issues (my guess is that multiple incorrect password login attempts automatically locks my account) my account has been locked and requires me to reset the password.

I have two-factor authentication via my cell phone number. Requiring me to reset my password frequently is a waste of my time since two factor protects me.

I heard that COMCAST was hacked and nefarious parties are trying brute force entry to gain access to user accounts (I also personally know of at least five other people that are experiencing this problem). If so, when is COMCAST going to block the I.P addresses of the hackers? When can I expect these required password resets to cease? 

Problem Solver

 • 

567 Messages

1 year ago

Thanks for taking the time to let us know about the trouble you're having with your password @SaintChristopher. This isn't the kind of experience we want you to have with our systems. We have a team that is dedicated to your security, and they have identified that it's prudent to reset your password for your security. If you're willing to do so, please follow these steps! Please let us know if you have any trouble completing it. We're here to help.

Visitor

 • 

3 Messages

@XfinityJoshuaE​ I’m sorry, but that’s a typical canned response. I hope you aren’t a bot. Did you actually read my question? I worked building networks in IT for four years. I even spelled out a possible solution in my original comment. It’s on you, Comcast, to implement it. 

(edited)

Problem Solver

 • 

571 Messages

We are not bots, we are real employees. We definitely appreciate your feedback. I can understand that would be frustrating to receive notifications so often to update your password. If you do have any security concerns we do suggest getting in touch with our Customer Security Assurance Team for further assistance. You can reach them by dialing 1-888-565-4329 or by visiting this link: https://comca.st/3QB20Mv

I no longer work for Comcast.

Contributor

 • 

29 Messages

I've also been directed, at least 3x, to reset my password recently.

I do appreciate Comcast watching out for me.

I am forwarding dozens of spam emails daily to comcast's spam notification, as directed, but this resetting is annoying and here's why:  2 computers; iPhone,iPad all need to be input the passwords; the worst is AppleTV where multiple apps need to be logged out, sometimes deleted and reloaded, then the apps need to be relogged-in.

I'm not an IT expert as the initial poster is, but it sounds to be a good idea for Comcast to somehow block the offending IP addresses.  I do see these multiple spam emails have a way of generating random, but similar email addresses when sending these spam emails to me.  Lately, the domain names will have various similarities "onmicrosoft" as part of the name; various ".edu" addresses; emails from domain suffixes which I don't even know what country or origination these addresses are either from or impersonating.

Yes, I wouldn't want someone to gain access to my email as so many confidential companies and Government business is now tied to email addresses.

To agree, this password resetting issue is annoying and my email address somehow being on the "black" web is beyond me as how to handle.:(

Official Employee

 • 

1K Messages

Good morning, 

In future instances please create a post if you are experiencing issue(s) with your comcast.net email instead of bumping up a post almost 6 months old. @SaintChristopher please feel free to let us know if you are still experiencing this issue so we can investigate for you. 

@L-2 your password resets are due to you sending spam. The spam report function to our missed-spam mailbox is strictly for emails that landed in your inbox that were not filtered as spam that are following a new email type/trend that is essentially never seen before. The emails that you are sending at the time of sending are already flagged as spam by our system so re-distributing/re-sending is flagging your email as a spam account as well indicating to our system that your email account may have been compromised and is spamming. If its a common type of spam email, please use the "this is spam" function within the comcast.net webmail interface to report spam emails to us. This will prevent you having to send emails already flagged as spam and still generates a report to our missed-spam mailbox. Generally speaking, the manual sending of spam to the missed-spam mailbox is no longer required since the function of hitting the "this is spam" button generates all the necessary details we require to accurately track and filter any emails that may be deemed as spam.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 year ago

I've been having password reset issues similar to the ones listed here.  I understand that you as Comcast are doing your due diligence, I just want to know what is the cause of so many reset notices in such a short timeframe... I've received one every 7-10 days over the past month. 

forum icon

New to the Community?

Start Here