Frequent password resets required
I keep getting emails and text messages from Xfinity, at least once per week and as often as daily, indicating that due to security issues (my guess is that multiple incorrect password login attempts automatically locks my account) my account has been locked and requires me to reset the password.
I have two-factor authentication via my cell phone number. Requiring me to reset my password frequently is a waste of my time since two factor protects me.
I heard that COMCAST was hacked and nefarious parties are trying brute force entry to gain access to user accounts (I also personally know of at least five other people that are experiencing this problem). If so, when is COMCAST going to block the I.P addresses of the hackers? When can I expect these required password resets to cease?
5 months ago
Thanks for taking the time to let us know about the trouble you're having with your password @SaintChristopher. This isn't the kind of experience we want you to have with our systems. We have a team that is dedicated to your security, and they have identified that it's prudent to reset your password for your security. If you're willing to do so, please follow these steps! Please let us know if you have any trouble completing it. We're here to help.