3 Messages
former customer with email issues
I am a former xfinity customer. I moved to an area with no xfinity service. My email via outlook was still active and working fine until May 27th when it could not validate credentials any longer. Im not sure if this was a change by Xfinity or the weather/flooding in Texas. My old email address is not showing as active when I try to reset my password. And after numerous tries - I have lost track of what the password is. I have limited options for assistance because I do not have an active account - just my Comcast email address. Any assistance would be appreciated. My only other option is to switch email providers... Thanks
XfinityDilary
Official Employee
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1.8K Messages
6 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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107.2K Messages
6 months ago
Concern moved here to the E-mail help section for assistance.
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user_r3zkq2
3 Messages
6 months ago
It looks like the problem was resolved - could someone please post the solution here? I've been having the same issue - former customer with mobile email issues that started around the same timeframe. Initially my IP address was blocked. Today I get an errror - incorrect ID or password. I've reset the password and can log in from Mac browser but not from mobile client. Thanks in advance for any help you can provide.
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