Good afternoon, and thank you for reaching out to our Community Forums @user_hjwbhz, we appreciate it.
If you’ve forgotten your Outlook password, you’ll need to reset it through the Microsoft account recovery process. You can do this by visiting https://account.live.com/password/reset.
If you’re completely locked out, you can verify your identity using a recovery phone number, alternate email address, or by completing the Microsoft Account Recovery form.
XfinityAlyssaA
Official Employee
•
2.8K Messages
2 hours ago
Good afternoon, and thank you for reaching out to our Community Forums @user_hjwbhz, we appreciate it.
If you’ve forgotten your Outlook password, you’ll need to reset it through the Microsoft account recovery process. You can do this by visiting https://account.live.com/password/reset.
If you’re completely locked out, you can verify your identity using a recovery phone number, alternate email address, or by completing the Microsoft Account Recovery form.
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