I've searched and read several threads on this issue but I don't see any answers that will help me. About every two days for about a year, I get an email on my primary and a secondary email account telling me that I need to reset my password. I believe this all started when Comcast eliminated Secret Questions and went to a two step verification. I believe the problem is that I have multiple email accounts but one cell phone and one external email account. After I change my password I'm then prompted to enter a cell phone number. I do that and I'm told that number is already in use on another account. Well, yeah, as I said, I have multiple email accounts with comcast but I only have one cell phone number. Who has more than one cell phone? On the other account I'm prompted to enter a secondary email for two step verification. Well, I only have one seconday email and that is a Gmail account already in use by another account. I believe this is the issue they say is causing all these prompts to change my password. I even change to the same password and it works for a couple days and then I get the prompt again and get locked out. PLEASE, somebody, fix this! Here is the email I receive:
|Reset your password with a few easy steps |
At Xfinity, we’re committed to doing what we can to keep your information safe. That’s why we conduct routine security monitoring. In a recent review, we detected a potential issue with your Xfinity profile.
As a precaution, you’ll need to reset your password.
If you were already prompted to change your password after signing in, you can disregard this message.