Visitor
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1 Message
force logout all connections to my account
So I made a mistake and responded to an email that I thought was Xfinity and turns out it was a phishing scam and they got into my email account and sent out messages pretending to be me. I have changed the password and I have removed the auto-forward and filters to resolve the issue. However when I look at recent activity there is no signs of them logging into my account since changing my password, but they still much be logged in as they re-established the auto-forward and put the filters back on which I removed again. Now this morning when I checked my email, they were all in trash so I need assistance on getting all devices and connections to my account logged out so they are forced to reconnect and use two-factor.
CCDevinC
Contributor
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473 Messages
2 years ago
Hi there @kajacobs12 Im so sorry this has happened! This is never the experience we want for our valued members. For this, you can contact our Customer Security Assurance Department. They will be able to get this squared away for you. You can report that here https://internetsecurity.xfinity.com/help/report-abuse or contact them at 1-888-565-4329. Their business hours are 8:00am - 12:00am EST, 7 days a week. Please let me know if this helps.
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