Visitor
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3 Messages
For A Xfinity GATEWAY Tech That I can talk with LIVE Telephone Call
Recently you were offered and received a new Xfinity gateway
Onboard it has 2.4Ghz, 5Ghz, and 6Ghz (ax) Wi-Fi.
The 6 Ghz Wi-Fi is new to the house
The 2.4Ghz and 5ghz bands are secured with WEP2 security protocol and always have been
The new 6ghz band seems to only allow WEP3
The problem is that when 6ghz devices connect with the gateway on WEP3 it will no longer allow that device to connect on any other name at the lower security protocol ((WEP2))
This results in these devices (your phones, specifically, but other devices as well) to not connect to the wifi at all unless it is very close to the gateway to take advantage of the highest speed highest bandwidth signal
Once you exceed the distance from the gateway for the 6ghz signal on WEP3, the phones try to connect to 5ghz or 2.4ghz but since they are WEP2, the phone will no longer allow it to connect
Citing a security risk of a diminished security setup in the gateway
Options to fix: 1. permanently disable and/or turn off the 6ghz band on the gateway (I've done this but my change seems to be overridden about once a week)
Option 2, keep the 6ghz band but allow it to use the same WEP2 security protocol as the other bands
Option 3: make the 6ghz band its own separate ssid that the phones never connect to.
NoNoBadPuppy
Problem Solver
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720 Messages
6 days ago
WEP notoriously easily hacked. WPA3 will still support older WPA2 clients just fine. Yes, WPA3 is designed to be backwards compatible with WPA2 devices through a transitional mode. This means that older devices using WPA2 can still connect to a network that also supports WPA3. However, these older devices will only benefit from the security features of WPA2, not the enhanced security of WPA3.
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EG
Expert
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112.5K Messages
5 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.9K Messages
5 days ago
Hi there @user_0e39a8. Thank you so much for reaching out to us here on our forums page. You are in the right place and we are happy to assist you today. Now do you have our new XB10 Gateway or our XB8 gateway?
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