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user_a04365
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Thursday, March 31st, 2022 10:35 PM

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Fix Permanent Error

I'm trying to email our pastor and our office manager at our church through comcast.net emails and receiving permanent error.  I have tried other non comcast.net emails and it works.  Others with comcast.net are having the same problem.  I have worked with the church's ISP/email host and they thought they fixed it but it is not working. Please help!

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4 years ago

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Again

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34.4K Messages

4 years ago

@user_a04365 

I'm trying to email our pastor and our office manager at our church through comcast.net emails and receiving permanent error.  I have tried other non comcast.net emails and it works.  Others with comcast.net are having the same problem.  I have worked with the church's ISP/email host and they thought they fixed it but it is not working. Please help!

How are you trying to email them? through the web portal or using a third party email client?

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user_a04365

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@Again​ Through the web portal.  I think others have done it through other methods. - Heather

4 years ago

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Again

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@user_a04365​ Please post the exact error message when trying to send, but leave out any personal identifying information, such as name and/or email address before the @ sign.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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user_a04365

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Here is the msg,  I took out the domain affected also.  I'm hopeful we can get this remedied and would be great if we can get someone from comcast support to help. I have more detailed msgs but don't want to post that on an open forum.   It has been a headache for myself and other congregants to be able to email the pastor and other staff.
This is an automatically generated Delivery Status Notification.      
Delivery to the following recipients failed permanently:
   xxxxxxxxxx @xxxxx.org
Reason: Permanent Error
Here is contents of one of the dat attachments in the bounceback msg.

Reporting-MTA: dns; resqmta-a1p-077723.sys.comcast.net [96.103.146.34]
Received-From-MTA: dns; resomta-a1p-076784.sys.comcast.net [96.103.145.232]
Arrival-Date: Thu, 31 Mar 2022 22:26:45 +0000


Final-recipient: rfc822; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 550-"JunkMail rejected - resqmta-a1p-077723.sys.comcast.net

Last-attempt-Date: Thu, 31 Mar 2022 22:26:56 +0000

(edited)

4 years ago

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user_a04365

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@Again​  Did you have any suggestions with the message I received.  It is still happening.

4 years ago

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user_f5c491

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I've been having the identical problem, only when sending to a specific domain - any address associated with an organization that I'm active with.  Perhaps a coincidence, but it's also a church-similar organization (secular).  This has been a growing problem for the last month or two, but now is very consistent.  I see there's another forum thread on this identical issue, too.  Is there anyone at Comcast who can help with this?  A solution is switching to gmail, but I really don't want to have to do that.

4 years ago

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