Visitor
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2 Messages
Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address
My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source information to help you track down this issue. My son has confirmed with 100% certainty that my highly delayed emails have in fact been sent--they are NOT sitting in outboxes. Please let us know with whom we can share a sample email source info so you can diagnose and solve this issue. Thank you very much.
[Edited: "Personal Information"], longtime Xfinity customer
and her son, [Edited: "Personal Information"], who is his mother's IT assistant:)
user_i8tapq
Visitor
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1 Message
1 day ago
I’m having the same problem.
0
XfinityAldrik
Official Employee
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2.7K Messages
8 hours ago
Thank you for reaching out to us @user_7835wu! Waiting several hours for important emails to arrive would be incredibly concerning, especially when you're relying on email to stay in touch with family. I appreciate the detailed troubleshooting you've already done and the fact that your son has gathered header information to help identify where the delay is occurring.
A few questions that will help narrow this down:
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