No69Zn3ZrYkDNm's profile

Contributor

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23 Messages

Sunday, September 15th, 2024 5:06 PM

Export addresses from xfinity mail account

I’m using an Apple iPhone SE 2nd edition with iOS version 17.6.1. After I log into my xfinity email account I DO see all my addresses but I do NOT see a way to export them. The only way I see when I search thru the FAQs the screen does not correspond to what I see on my screen when logged into my xfinity email account.
  Thank you for help.

Official Employee

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1.5K Messages

18 days ago

 

No69Zn3ZrYkDNm  Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it can be when things don’t match up with the FAQs, especially when trying to export your addresses. Since you’re using an Apple iPhone SE (2nd edition) with iOS 17.6.1, there may be slight differences in the way the interface appears.

Here’s what I suggest:

  1. Try logging into your Xfinity email via a desktop or laptop browser—the export feature may be easier to find in the web version.
  2. If you prefer to do this from your phone, try clearing your browser’s cache or accessing the Xfinity email through a different browser app to see if it changes the layout.
  3. You might also want to update your Xfinity app, if you’re using it, or try reinstalling it in case there’s a glitch affecting how the options display.

I’d be happy to look into this further or guide you step-by-step. Let me know if these steps work, or if you'd like me to follow up with any additional troubleshooting tips!

 

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