Explanation of email

I received an email today stating that my computer speed had been raised and the charge was $630. Did this really happen or is it a scam email?

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XfinityKei

Official Employee

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1.8K Messages

28 days ago

@user_vssf45 $630 is a lot as I would reach out as well if I received an email about an increase. When you log into your XFINITY App do you see any pending changes or notifications there?

Do you have a business account with us?

Have you made any recent changes to your service?

Can you open that email again and click on the from field, does the sender email address change?

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user_vssf45

Visitor

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2 Messages

No business account. No changes to service in a couple of years. Yes, the email address changed, which is why I think it's spam or a scam.

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23 days ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

@user_vssf45

That does very well sound like a scam e-mail. Only time we would send you a notification on changes to your account is if you actually made a change were approval was needed. When those happen we always send you a confirmation e-mail.

So if you didn't click on anything that launched any links or anything i would imagine you're good to go and i would just delete that now

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21 days ago

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user_vssf45

Explanation of email

XfinityKei

user_vssf45

XfinityOrlandoM

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