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every "xfinity" email works on my Mac mail except for one. No xfinity employee has been able to help me up to this point.
We have the oddest thing happening. We have our main xfinity email set up on our Mac, along with subset emails for our kids. All of the emails work correctly except for one. This one is set up exactly as the others, so we know that isn't the issue, and we are confident that the passwords are absolutely correct. Why would this email not work when all the others work perfectly? Xfinity keeps telling me is a Mac issue, but I have brought it Into apple and they have said absolutely not because if it was a Mac issue, none of them would work. Please help!!!!
XfinitySheila
Official Employee
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805 Messages
9 months ago
Hi there! I am glad you reached out. Have you checked the settings for this particular email? To provide our customers with additional security, we added a new checkbox to the Xfinity Email website. This may affect your ability to manage your Xfinity Email (Comcast.net) through third-party programs like Outlook, Google, Apple Mail, Thunderbird, and more.
To update follow the steps below:
Update email security settings
I hope this helps! Please let me know otherwise.
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Latoque
Expert
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29.6K Messages
9 months ago
@user_hetxge
If you try using the account in question using only the webmail interface, does it work OK? When using Mac Mail, what happens when you try to send with that account? Are you getting any error message?
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