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user_5bfwkz
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Sunday, June 23rd, 2024 2:12 PM

ESMTP server not available

A friend gets an error message a couple of times a week when he sends emails to me. The complete message is:

<[Edited: "Personal Information"]>:
554: resimta-c2p-559906.sys.comcast.netresimta-c2p-559906.sys.comcast.net ESMTP server not available

Most of his emails go through OK, but occasionally the error occurs. 

Any idea what causes Comcast’s server to be “unavailable”?

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5 months ago

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XfinityBillie

Official Employee

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2.8K Messages

5 months ago

@user_5bfwkz I can definitely understand the frustration. If it is just the one friend sending you emails, they would need to troubleshoot their email specially as there are many factors that could play into sending the emails through. How often does this occur?

 

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user_5bfwkz

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This occurs about once in every 10 or so emails. He has no trouble sending emails to non-Comcast addresses, and the re-send always seems to go through. 
The error message indicates that’s it’s a COMCAST SERVER error (“not available”), so I really don’t think it’s on the sender’s end. 

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5 months ago

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XfinityPaula

Official Employee

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1.2K Messages

@user_5bfwkz Thank you for letting us know more of the specifics. I'm not showing any issues currently reported for our email service. About how long has this issue been happening? Have you heard from anyone else that they receive this error as well or are there times that you are expecting an email, and it does not arrive? 

I am happy to help open an investigation on this as well to help make sure we don't have an issue. Please send us a direct message with your name, service address and email address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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5 months ago

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