Skip to main content

    Support

    Offers

U
user_Sck903
1st Topic

2 Messages

Friday, October 11th, 2024 2:36 AM

! Error Unknown Error occured => Server Unreachable

I can only scroll back until about the beginning of May of this year, then that error pops up and I can't scroll back any further.

The weird thing is, I change my sort to ASCENDING and it starts at my very first message that I never deleted back in 2004, YES..20 Years ago and I can scroll forward all the way until 2017 before I get the same message.

It's been happening now for about 2 weeks. Prior to that, I could scroll backwards for ever.

Any ideas?

Question

 • 

Updated 

26 days ago

87

1

0

Was this helpful?

XfinityMarcos

Official Employee

 • 

2.2K Messages

5 months ago

Hello user_Sck903, that is pretty odd you're able to see older emails when you change your sort, but thank you for trying that. Are you able to confirm if this is happening on multiple devices? Also, are you accessing your email through the Xfinity Connect website or a 3rd party email client? 

 

4

0

user_Sck903

2 Messages

Interesting that you ask that. So I also just checked my email using chrome on my Android cellphone. I have NO PROBLEM continuously scrolling backward. So it's only on my desktop.

So I just scrolled back on the DESKTOP and it STOPPED at 5/13/2024 exactly 5 months to the day. But I can go for ever using my cellphone.

Like

Reply

5 months ago

0

XfinityEricB

Official Employee

 • 

2K Messages

 

user_Sck903 Thanks for letting us know it's just one device. Are you using a 3rd party app, or our website to access the email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

cma0604

Visitor

 • 

1 Message

hello - i am also seeing this "server unreachable" message and not seeing ANY emails when i look online.  i've been using Comcaset/xfinity for years now and hope this is only a temporary issue.  any suggestions? i just tried with a diff computer and get the message "connection timed out" before anything ever loads.

thanks for whatever help you can offer!

Like

Reply

28 days ago

0

XfinityKassie

Official Employee

 • 

1.6K Messages

 

cma0604 Good morning! Thank you for reaching out to our Xfinity Community Forum Team. This is a known nationwide issued, and we have issued a ticket to resolve the issue. As of right now, we don't have an ETA on when we are expecing the issue to be resolved. Thank you for hanging in there while we work to resolve it as quickly as possible! I'm also sharing a thread that has already been started so that you may keep an eye out for the resolution. 
 
 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

26 days ago

0

forum icon

New to the Community?

Start Here