Visitor
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4 Messages
Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.
I have been trying to resolve this issue for over a week now. When I log into my email whether on my laptop or phone I get this error message. I had something similar in the past and when contacting xfinity/comcast support, I was taken through steps to fix/resolve the issue. I do not recall what those steps were. I was on the phone with support for an incredible amount of time and was told by the rep, "I've been on long enough now trying to help resolve the issue, but unfortunately cannot help". Wait, what???? I have googled this error message and see the exact same message has happened years ago, in recent months and found one from just a few days ago, right here in this forum. The post said closed and could not see where I could make a comment/response to. No resolutions have been given for this message. The message pops up repeatedly. All my folders are missing for inbox, sent, draft, etc. We have had numerous issues with our service over the years. Our most recent, a couple of weeks ago all of a sudden no internet or cable. Both out at same time, so most likely something wrong coming into house. They had us restart modem, computers, tvs, sent new signals. Three days later, tech comes out and the box in between us and neighbor was determined the issue. Water had gotten in the box and froze, pulling apart the wiring. Last night while on phone a ticket was issued to have someone come out to fix the box again. They were supposed to come back out after the problem of frozen wires happened. They restored our service, but said someone else would be out to further repair the box. I took a pic, but cannot see where to upload it here. The box is almost on its side and wires underneath are exposed. I said with the storm coming, freezing rain then heavy snow may very well cause us to have an outage again. It ended up this didn't affect just us after all and were told many neighbors so was flagged an outage. Multiple vehicles came late at night to fix. Took 3 days??? I don't want to be without service again. Have online school and at home workers. Very exhausting! I told the rep that we are not happy, and will be looking into other services. Please someone help!
Latoque
Expert
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29.6K Messages
3 years ago
What client or email app are you using on the laptop or the phone? In either case, try deleting the account from them, then re-create it again from scratch, and let the client/app auto-configure the account.
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user_a847ac
Visitor
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1 Message
3 years ago
I am having the same issue with the same error message in my email. I have spent countless hours talking to techs from India and now the Philippines. They all promise to resolve the problem and will call back, but I never get a call back. Since they "lost" the imap server, what are my options now?
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user_e98f3a
Visitor
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1 Message
3 years ago
I have the same issue! I lost my Outlook email account - emails, folders, contacts, calendars - over a week ago. After 3 hours with a Microsoft tech, I was told me this was a Comcast issue, due to the imap server error [Error: The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.]. The odd thing is that my Xfinity email account seems to work, but for the repeated error message. I have called Xfinity three times, spoken to 6 different techs and it is still not resolved. At this point, I am ready to bag Outlook and Xfinity email and find another provider.
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XfinityGabrielS
Official Employee
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135 Messages
3 years ago
If you received this error when logged into webmail it is most likely due to setting up a secondary Comcast.net account within webmail. If you change the password to that secondary account, you must update the password in the settings of your primary.
To update the password, log in to webmail as you normally would and dismiss the error. Go to the settings icon in the upper right-hand corner >> Click Email Settings >> Accounts >> click edit next to your secondary email address and update the password. Please note this is not changing the password for that secondary account, it should only be used to update to a recently changed password.
The below shows a Google account but works the same for a second Comcast.net mailbox.
(edited)
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