Skip to main content

    Support

    Offers

pesther's profile
pesther
1st Topic
1st Like
Stamp of Approval

Visitor

 • 

5 Messages

Wednesday, October 25th, 2023 10:03 AM

Closed

Error message "Virtual/All" mail folder

When trying to search my comcast email, I get the following error message: "Mail folder "Virtual/All" could not be found on mail server imap-west.ge.xfinity.com."

This pops up when I am trying to type anything in the email search bar.

Question

 • 

Updated 

2 years ago

1.1K

36

user_s0x245

4 Messages

2 years ago

Having the same issue

1

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Good Morning, @user_s0x245! Thank you so much for reaching out to us. We are receiving information that this issue has cleared, are you still having troubles searching the email box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_5qf4mh

1 Message

2 years ago

Same problem, which only began this morning. As usual, response from Xfinity/Comcast is no response at all. 

0

0

saschulman

Visitor

 • 

2 Messages

2 years ago

Seems like everyone but comcast is aware of this problem!!!!

0

saschulman

Visitor

 • 

2 Messages

2 years ago

It seems everyone but comcast is aware of this problem....

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

@saschulman, Please let us know if you are still having issues with your email. We would like to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

oandroido

Contributor

 • 

42 Messages

2 years ago

FWIW I'm sure they're aware. I don't expect personalized responses. However, the professional thing to have done is to post/send an announcement about an known issue, assuming those things weren't done.

0

0

user_i7u4ns

1 Message

2 years ago

Have a live tech support person on the line now.  They seem unaware of the problem and have no idea when or if there will be a resolution.

2

0

kazual90

New Poster

 • 

7 Messages

they wanted me to clean my cache...

2 years ago

0

CCKrista

Retired Employee

 • 

1.5K Messages

Hello @user_i7u4ns, thank you for taking the time to reach out on social media.  I understand your concern with the search, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

2 years ago

0

user_8f53ab

Visitor

 • 

1 Message

2 years ago

Worst company to do business with.  Wonder if their email database was hacked.  Sunday we received an Xfinity email stating account was past due, we've been on auto-pay for 25 yrs?? Called in, waited 30 mins to be told there was not an issue.

1

0

XfinityJoe

Official Employee

 • 

831 Messages

@user_8f53ab Thank you for being such a longtime, loyal customer!  I apologize for the poor experience. If you need anything in the future, please do not hesitate to author a post and reach out to us here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

kazual90

New Poster

 • 

7 Messages

2 years ago

oh, now they are running a diagnostic test and then telling me to clean my cache.  IT'S AN XFINITY issue, NOT my computer.  WOW...It's almost robotic, their 'solutions'

2

kazual90

New Poster

 • 

7 Messages

2 years ago

JUST got this response from chat:

Thank you for being with me all throughout the process. i actually have a good news for you. after all the troubleshooting steps, I figured out that we will be needing some system refresh and the good thing is this can be resolved remotely in 1 hour

Setting expectations that after (1 hour ), you will receive the seconds text message to confirm the resolution and you need to reply text message to confirm accordingly

(edited)

1

0

oandroido

Contributor

 • 

42 Messages

These "polite" scripts are an epidemic of their own.

And this is not a dig at offshore support, but none of the scripts ever sound like they're written by a native English speaker, or, for that matter, someone who understands what the customers might reasonably expect. I can only assume it's the same for any country speaking a different language.

2 years ago

user_fgu0jc

1 Message

2 years ago

I have the same problem. Anyone figure out what to do? Infinity support is no help.

0

0

user_hwps8f

1 Message

2 years ago

We are having the same problem.

0

0

VRF1

New Poster

 • 

3 Messages

2 years ago

Same! I tried rebooting but same message pops up!

0

0

user_cgqtxa

1 Message

2 years ago

Same issue also here 

1

0

XfinityDena

Official Employee

 • 

3.3K Messages

@user_cgqtxa I am sorry you received this error. Many that have reached out about the same issue have been reporting the issue is no longer having. Are you still getting the error?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ginfizz

Frequent Visitor

 • 

7 Messages

2 years ago

I'm also having this issue.  Probably intermittent.

0

0

marycollins0128

Visitor

 • 

1 Message

2 years ago

Same issue here, too

1

0

XfinityJoe

Official Employee

 • 

831 Messages

@marycollins0128 This was a known issue that appears to be remedied by clearing the browser cache and cookies. We do have an official solution for this issue that can be found on page one of this thread.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here