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MrG48
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1st Accepted Solution

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14 Messages

Friday, August 19th, 2022 6:28 PM

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error message sending email

When I sent an email I get this message "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."  I have not changed anything.  So, what's wrong?

Jim

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2 years ago

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31.1K Messages

2 years ago

@MrG48 

When I sent an email I get this message "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."  I have not changed anything.  So, what's wrong?

Jim

How are you accessing your email?  If you're using a third party email client [which one] have you tried logging into webmail?

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MrG48

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14 Messages

@Again​ if webmail is logging into Xfinity yes that's how I log in to my email.

2 years ago

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XfinityJohnG

Official Employee

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1.4K Messages

Thank you for reaching out to us here @MrG48. Have you attempted to sign into your email account on the Connect website? You should be able to use the https://comca.st/3PH65hw link for that access. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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Again

Expert

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31.1K Messages

@XfinityJohnG​ 

I asked the same question and MrG48 answered it.  Yes, they are logging in to Xfinity Connect webmail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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XfinityCSAEmail

Official Employee

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1K Messages

2 years ago

Good morning,

From the sounds of it you may have added an extra email account to be viewable within your inbox. You will want to go into email settings and under the accounts tab edit the added account and retype the password and/or remove the account and add it again with the updated credentials. Example below:

To note, the first line will always be the account you are currently signed into.

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MrG48

Frequent Visitor

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14 Messages

2 years ago

Fixed Thanks..........

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