Visitor
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8 Messages
Error message from mail transport server: 452 - 452 4.1.1 recipient mailbox unallocated
Been sitting on the phone going on an hour now, after spending 2 hours yesterday. Got thru to tier 2 at one point, she waits for them to close, so it auto hangs up on you. Call back, go thru 5 minutes of verification at least, just to tell me that department is closed.
Can send message, but can't get a messages. This morning asked again if department even open because nobody gave me info day before. She is like, "ok I will transfer you" got transferred to apple who is like "HUH?" because its a comcast e-mail address, not even using any apple devices. I asked every time all agents is tier 2 even open before I give my personal information to yet another person.
Error message from mail transport server: 452 - 452 4.1.1 recipient mailbox unallocated-- message has affected e-mail in the middle.
Somebody out there has to be able to fix this issue. .... Although I been on hold and waiting again going on an hour now...feel like i'm still in their bottom department, regardless of ticket number, where they can't fix anyway, knowing , I need tier 2
XfinityDena
Official Employee
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3.4K Messages
4 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_92c808
Visitor
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8 Messages
4 years ago
and now the agent is getting smart with me because she refuses to tell me any kind off timeline when it should be fixed by...wow...customer service is just horrible. Supposedly she was tier 2, was already suppose to get a call, but didn't, and now said it's being bumped up to tier 3 with no idea when they might fix. Someone will call me if its fixed.
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user_92c808
Visitor
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8 Messages
4 years ago
wow, got told tier 3 is working on it. Comcast calls 24 hrs later, didn't catch phone in time, doesn't leave a message. Been chatting thru Pm in this forum. Been told its going to tier 3 soft ware engineering because they can't figure out. Someone from chomcast calls me today, I asked her if she is tier 3, she said yes, makes me jump thru the hoops again, than tells me she is bumping it up to tier3.
3 days , and now it might be at tier 3...who knows...cause you literally get told anything and get strung along....this is just unbelievable. What business calls and doesn't leave a message of who to contact, why they called first of all. than tells you something was finally moved up in "their priority list"...just to find out, no it wasn't, you are still talking to the same people that hung up on you, transferred you to apple, and done everything 2x before that didn't fix it....
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