shelty's profile

Visitor

 • 

2 Messages

Thursday, November 20th, 2025 2:06 PM

Error message from Iphone 14 will not allow Comcast email to load on wifi

There are tons of posts in here regarding Iphone issues with Comcast email but as somewhat computer literate I have tried all fixes to no avail.  When I am at home and using Comcast they emails load no problem on the iPhone.   It is when I am aware from home and using the wifi I get a message stating that the password is incorrect.  I have tried all fixes to no avail.   I have gone to US Celluar/Tmobile (t mobile bougth out Us Cellular)  I was told by them it is a Comcast issue, not them.    Here is the message that I get when email tries to load onto my Iphone, thinking this is a server issue locking out Comcast via a port....Cannot get Mail "IMAP.comcast.net is not responding.  Verify you have entered the correct account information settings.  Server code "ALERT" server message "temporarily Blacklisted IP address- try again later."    Problem is I have been trying this over and over and getting the same message.  Is the server blocking Comcast IP Address thus disallowing email to post.   I am using mail directly on iphone not app.   Appears to be a wifi issue, turing the wifi off or on does not fix the issue either.

liz

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

5 days ago

 

shelty We appreciate all the information on troubleshooting done so far, and would be happy to take a look into the issue more directly with you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

forum icon

New to the Community?

Start Here