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user_8d7599
1st Topic

3 Messages

Friday, July 28th, 2023 5:23 AM

Closed

error: mail server denies access

I am logging into my faccount and getting the

following message:

error: mail server denies access

Any assistance is appreciated!

Question

 • 

Updated 

2 years ago

301

2

0

Latoque

Expert

 • 

29.7K Messages

2 years ago

How are you accessing the email?  With only the webmail interface and a browser?  Or with a desktop client like Outlook or Thunderbird?  Something else?

3

0

user_8d7599

3 Messages

@Latoque​ 

I am using a web browser and also the Xfinity app when I get the error message. 

I have also tried a desktop client which I have successfully logged in but not email is showing and it says “cannot access this account”

I think it is because it is an account I do not use frequently and had not logged in in over a year. 

2 years ago

0

Again

Expert

 • 

31.7K Messages

@user_8d7599​ 

@Latoque​ 

I am using a web browser and also the Xfinity app when I get the error message. 

I have also tried a desktop client which I have successfully logged in but not email is showing and it says “cannot access this account”

I think it is because it is an account I do not use frequently and had not logged in in over a year. 

In that case you're going to need to call Customer Security Assurance to see if they can get that account back for you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_8d7599

3 Messages

Thank you for your help. I contacted the CSA dept at Comcast. They said they would refresh the account and to wait two hours. I did and am still getting the same message. :(

2 years ago

0

BruceW

Gold Problem Solver

 • 

26.4K Messages

2 years ago

... it is an account I do not use frequently and had not logged in in over a year.

For future reference, please see https://www.xfinity.com/support/articles/email-activity. 

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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