Visitor
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4 Messages
Enable two factor authentication on secondary email address?
Is it possible to enable two-factor authentication on a secondary Xfinity email address with "Viewer" permissions?
A mobile number and a second (non-Xfinity) email address have been added to the secondary email address and successfully verified as part of the set-up process.
When I try to turn on two-factor authentication I get the following message:
"You can't make this change right now
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already."
(There is also a "Go to contact information" button, which bring me back to the account page.)
I know I can't change the secondary account password from the secondary account (has to be done using primary account), so I wasn't sure if the same was true for two-factor authentication.
XfinityBillie
Official Employee
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4.6K Messages
9 hours ago
@bohboh Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are trying to set up 2 factor authentication. The phone number and email address you are trying to use with the secondary Xfinity email with the Viewer permissions, are they associated with any other Xfinity username?
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bohboh
Visitor
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4 Messages
5 hours ago
The mobile number is directly from the cell phone provider. It is not VoIP. The mobile number was successfully verified during the set-up process for the mobile number. The mobile number was added to the account on the Xfinity website> the website sent a verification code to the mobile number > the verification code was entered from the mobile number into the website prompt > the verification code was accepted.
Does the mobile number on the secondary account need to be the same mobile number as on the primary account?
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EG
Expert
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123K Messages
32 minutes ago
Concern moved here to the E-mail help section.
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