Skip to main content

    Support

    Offers

U
user_240b9e
1st Topic

Visitor

 • 

2 Messages

Thursday, July 8th, 2021 4:58 PM

Closed

Empty Folders - Emails gone!

All emails saved in Folders are now missing.  Every folder is empty.   Do we know what happened or how to retrieve them?  Important information is missing!!

Question

 • 

Updated 

4 years ago

1.3K

5

0

XfinityMary

Official Employee

 • 

271 Messages

4 years ago

Hi there @user_240b9e! I am sorry to hear that you are missing some of your emails. We know how important it is to have access to these saved, important emails! Are you using our Online Email Portal, our Connect Mobile App or a third-party server to view your emails?

2

0

user_240b9e

Visitor

 • 

2 Messages

@ComcastMary  I use the xfinity app on my computer and on my cell phone.   Both show folders are empty.

4 years ago

0

XfinityMary

Official Employee

 • 

271 Messages

Thanks for letting me know. Can you try going to https://comca.st/2TTRzMK and see if it shows the emails on the online portal? As well, is this a personal folder you created or one of the pre-created folders i.e. Inbox, Drafts, Sent? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Paula47

Contributor

 • 

34 Messages

4 years ago

@user_240b9e and @ComcastMary, did this issue ever get resolved? The same thing happened to me at some point between July 20 when I was able to access my Inbox subfolders that I created and July 21 when they were inaccessible (even though I can still see them listed) and all emails in those subfolders have disappeared. I access and store my email at www.comcast.net, and they do not get downloaded to a third-party email server.

0

0

rivertime4me

New Poster

 • 

2 Messages

4 years ago

My entire email is empty, all folders, all emails, GONE, support told me this is happening to 90% of there users and they're are working on resolving it but I don't believe them, if this was the case it would be all over the news. How does this get fixed?

0

0

4ceces_mom

Visitor

 • 

1 Message

4 years ago

This just happened to me two days ago, too!!! My Primary email account disappeared, and scam emails were sent requesting gift cards to all of my contacts.  

I went to local Xfinity customer service, got a new master account PW, but still am not receiving any emails into that account, all are being transferred elsewhere.  

Help!  I need all my emails in this account back AND I need to get my incoming emails.  

1

0

XfinityGabrielS

Official Employee

 • 

135 Messages

@4ceces_mom   Auto forwarding and a specific rule have been added to your email settings. 

Below are the directions on how to update these and remove the forwarding and rules. Basically, you need to update your email settings by logging into webmail and removing the forwarding and any rules. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

XfinityGabrielS

Official Employee

 • 

135 Messages

4 years ago

All please reference this article to recover deleted emails. 

- First check the trash to see if messages can be restored from there. 

- Second here is the option to restore recently deleted emails https://www.xfinity.com/support/articles/recover-deleted-email

0

0

forum icon

New to the Community?

Start Here