Skip to main content

    Support

    Offers

oandroido's profile
oandroido
20th Anniversary celebration
Expressive Exchange
Stamp of Approval

Contributor

 • 

42 Messages

Friday, September 23rd, 2022 11:47 AM

Closed

Embedded images won't stay visible

For the past few days, images in email haven't shown up properly; if reloaded, the images are visible for a fraction of a second, but then the "broken link" icon appears with no image.

Using Firefox on a Mac.

Question

 • 

Updated 

2 years ago

145

3

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCBiancaB

Problem Solver

 • 

574 Messages

3 years ago

Hi, @oandroido! Thank you for reaching out to our community forums. Is the email issue you're experiencing with the https://comca.st/3BB4GEo email or a third party email address?

2

0

oandroido

Contributor

 • 

42 Messages

@XfinityBiancaB​ 

Hi Bianca - it's with online Comcast email.

3 years ago

0

CCBiancaB

Problem Solver

 • 

574 Messages

Thanks for confirming. I know you mentioned using two different browsers. Is this happening on one device and if so, are you able to log in to your email using a different device to see if the issue is present on multiple devices?

I no longer work for Comcast.

3 years ago

0

granny101

New Poster

 • 

2 Messages

3 years ago

images not loading in email

3

0

CCShan

Official Employee

 • 

443 Messages

@granny101 Thank you for reaching out. Is this your Xfinity email address on the website or a third party email such as Outlook? Are you using the direct website  at http://connect.xfinity.com/  and if so, what browser are you using? Are you getting any error messages or codes? 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

oandroido

Contributor

 • 

42 Messages

@XfinityShan​ Thanks -

This is online, using mail at xfinity.com. I am using Firefox. No error messages appear.

3 years ago

0

CCJess

Problem Solver

 • 

323 Messages

I understand that this is frustrating, but we want to make sure that your email is working properly. If you would like we can troubleshoot your Xfinity ID and see if that helps resolves this issue. To begin please send us a DM with your full name and address so we can get started. -

I no longer work for Comcast.

3 years ago

0

Scuzie

Frequent Visitor

 • 

11 Messages

2 years ago

I've been having the same issue using both Chrome and Edge.  I went to my email inbox, clicked on the gear icon in the upper right corner, then email settings, then security, and under mail unchecked "some external images can pose a security risk. . . . . ." the problem was resolved.

Not a good solution since now I'm afraid this will pose a security risk.   However, until recently I didn't have any problem with images from the same sources so my inclination is to think it's an Xfinity issue.

0

0

forum icon

New to the Community?

Start Here