Your question is not clear so I'm not sure this is a helpful response, but:
Comcast discontinued their email app and has not included email access in any of their other apps. You have to use your phone or tablet's native email app, or download a 3rd party email app, or use a web browser to access webmail at https://connect.xfinity.com.
In the Xfinity app on my Android phone I have:
"Account" icon / Account settings / Xfinity ID & Security / Comcast email / Go to inbox
-or-
"Account and identity" button / Xfinity ID & Security / Comcast email / Go to inbox
But "Go to inbox" is just a link that opens the "connect.xfinity.com" webmail site in a web browser. It would be faster to open the browser and tap a Bookmark or Favorite for the site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Your question is not clear so I'm not sure this is a helpful response, but:
Comcast discontinued their email app and has not included email access in any of their other apps. You have to use your phone or tablet's native email app, or download a 3rd party email app, or use a web browser to access webmail at https://connect.xfinity.com.
In the Xfinity app on my Android phone I have:
"Account" icon / Account settings / Xfinity ID & Security / Comcast email / Go to inbox
-or-
"Account and identity" button / Xfinity ID & Security / Comcast email / Go to inbox
But "Go to inbox" is just a link that opens the "connect.xfinity.com" webmail site in a web browser. It would be faster to open the browser and tap a Bookmark or Favorite for the site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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110K Messages
2 years ago
Moved here to the E-mail help section.
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XfinityJoe
Official Employee
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743 Messages
2 years ago
@user_ulgprf We would be happy to assist with any account questions. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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