Visitor
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2 Messages
Emails
I continually get a '400 Bad Request' or 'Error' when trying to open emails or reply to emails and sometimes just trying to log in to my emails. I always have to logout and try to login again and again. It's getting very annoying. This has been going on for quite a while now and I can't seem to talk to a real person when I call for support.
XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good morning,
From what you've expressed this appears to be an overall HTTP/HTTPS communication issue and not specifically with the email service itself. The bad request/error message you reference is for instances where your client (in this case internet browser) provides bad data to our servers - resulting in the error you are receiving. This can be due to any number of things from mishandling of data by the browser to an issue with the stability of your connection to the internet. For example if you were to drop/lose connection during a loading or transmission phase of data - you would receive the error message. When you are experiencing this issue are you connected to WiFi or via Ethernet? When is the last time you cleared your browsers' cache and cookies? have you tried alternative browsers? have you tried other devices and are they experiencing the same error messages?
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CCMiguel
Gold Problem Solver
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358 Messages
3 years ago
Hi! Thank you for sending your concerns to us about the error you are getting and I can see how this can be very annoying and frustrating for you. This has happened to me before in the past so I understand what you are going through, it was frustrating for me also.
Can you try clearing the cache and cookies on your browser to see if that helps?
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danteboy
Visitor
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2 Messages
3 years ago
Where are my emails???????
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