kirbyskipper's profile

Visitor

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3 Messages

Fri, Jan 14, 2022 1:51 PM

eMails to Comcast.net addresses not being delivered

I serve on the board of my large community organization.  We send emails to our 200+ membership using MailChimp.  Since December, I have received feedback that emails to sent to numerous comcast.net members are not getting delivered or are being delivered intermittently.  The problem seems to arise when the emails are sent from a gmail.com email address.  This does not seem to occur when the MailChimp message is sent out under a comcast.net address.  In all cases, in MailChimp it shows the messages as being delivered, but I confirmed with users that they did not receive and it is not in their spam folder.  

Please advise what measures can be taken to correct this problem.

Many thanks.

EG

Expert

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91.6K Messages

7 d ago

The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance. 

Visitor

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3 Messages

7 d ago

Thanks. What is the proper help section?

Official Employee

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550 Messages

@kirbyskipper

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Heather, how do I PM you on this site?  The message tool didn’t recognize your address. Thx. 

EG

Expert

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91.6K Messages

7 d ago

I already moved it as stated above. It's already here... You're good.

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