bweeks37's profile

New Poster

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1 Message

Tue, Jan 14, 2020 2:00 PM

emails show up in sent folder but are not reaching recipients

I have just become aware that since  mid-December my emails that have been "sent" have not been received.  How can I fix that?  I am desperate for help on this!

Responses

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago

If @CCAntiSpam or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

CCAntiSpam

Bronze Problem Solver

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1.9K Messages

1 y ago

@bweeks37 I'm going to send you a PM to get some additional information.  I don't actually see that you've attempted to send any messages in the past two weeks, so I want to verify some settings and the account being used.  

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