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full_auto
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Wednesday, November 24th, 2021 11:59 PM

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Emails sent to myself go to my junk folder

Back again, this issue was 'fixed' last Friday, November 19th. The explanation was 'a change was made to the SPAM filtering system'. I tried it after the Comcast agent replied and it worked, but it's now back again. Emails from the Web UI are fine, as well as emails from GMAIL. However, the Comcast SMTP server flags my emails as SPAM. I sent the headers along last time. Looks like the filtration system needs some fixing. Can I get someone to fix it again? Thanks.

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4 years ago

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Again

Expert

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32K Messages

4 years ago

@full_auto Please don't post more than once about your issue.  I realize you've had this issue before, and you really should have continued posting in that thread unless it had been locked.

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full_auto

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16 Messages

@Again It had been locked.

4 years ago

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full_auto

New Poster

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16 Messages

@Again Hey I appreciate your help here, but since you're not a Comcast employee, please don't tell me how to handle issues with a paid service to which you are not a spokesperson. I will continue to raise my issue until it's fixed.

4 years ago

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XfinityCSAEmail

Official Employee

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1K Messages

4 years ago

@full_auto 
Good Evening, 

Appears its still a filtration issue, just a different type this time. Updates have been made, try again. 

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full_auto

New Poster

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16 Messages

@XfinityCSAEmail That had no effect, they are still marked as SPAM.

4 years ago

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full_auto

New Poster

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16 Messages

Any updates on this ongoing issue?

4 years ago

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full_auto

New Poster

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16 Messages

@XfinityCSAEmail Any updates on this ongoing SPAM filter issue? Thx.

4 years ago

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full_auto

New Poster

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16 Messages

@XfinityCSAEmail Are you going to fix this? Looks it may be time to make a call. 

4 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

@full_auto 
Good Morning,

Apologies for the delay, an additional change was made to the spam filter, please try again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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