Emails Sent but Not Received

Hello, @gomcq. I know how important and timely your messages can be, and I am sorry to hear about the trouble. I'll be glad to help investigate this further. I see you tried via Outlook and the Xfinity Connect portal, and you saw the issue on both platforms. We certainly want to help get this fixed.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your message. Please add your first and last name to help us locate your account. Let me know if you have any questions.