fourdoordan's profile

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2 Messages

Thu, May 14, 2020 10:00 AM

emails returned to sender from an address that is included in my contacts

Why are emails being refused and returned to send from an email that is included in my Contacts?

 

the sender is getting this message with the returned email:

 

Unfortunately your message was not delivered because :
The return address was refused. This is a default error that occurs when the server of the email address you were sending to refuses the email you sent.
If this communication is time sensitive please contact the recipient by other means until the issue is resolved.

Responses

Again

Expert

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25.3K Messages

1 y ago


@fourdoordan wrote:

Why are emails being refused and returned to send from an email that is included in my Contacts?

 

the sender is getting this message with the returned email:

 

Unfortunately your message was not delivered because :
The return address was refused. This is a default error that occurs when the server of the email address you were sending to refuses the email you sent.
If this communication is time sensitive please contact the recipient by other means until the issue is resolved.


Is the sender a Comcast/Xfinity customer?  If so it would be better for them to be posting about this problem.  If not, they should get in touch with their ISP or mail host.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

1 y ago

To answer your question the contact is not a comcast customer.  Your response doesn't answer the question that I had, or may be my question was faulty.  Let me rephrase .... I was sent an email from a person who is also included as a contact in my xfinity email account.  I did not receive the email which was returned to the sender in an email from the contacts email service witht he following text:

 

"Unfortunately your message was not delivered because :
The return address was refused. This is a default error that occurs when the server of the email address you were sending to refuses the email you sent.
If this communication is time sensitive please contact the recipient by other means until the issue is resolved."

 

I have no blocked email addresses

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