Regular Visitor
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6 Messages
emails rejected
Recently my wife has experienced several of her outgoing emails from her Comcast account have been rejected. Two examples are included below.
For this first one. the email does exist and I have successfully sent mail to it.
Subject: Permanent Error
Date: June 3, 2022 at 11:51:35 AM EDT
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* [Edited: "Personal Information"]
Reason: Permanent Error
Reporting-MTA: dns; resqmta-a1p-077436.sys.comcast.net [96.103.146.34]
Received-From-MTA: dns; resomta-a1p-076784.sys.comcast.net [96.103.145.232]
Arrival-Date: Fri, 03 Jun 2022 15:51:35 +0000
Final-recipient: rfc822; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
Last-attempt-Date: Fri, 03 Jun 2022 15:51:35 +0000
This second one below is actually to
me on another account. The error message is patent nonsense. She has always sent me mail to that account. Further, there is no such site as "
a.change.org".
Begin forwarded message:Subject: Permanent Error
Date: June 3, 2022 at 4:01:17 PM EDT
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* [Edited: "Personal Information"]
Reason: Permanent Error
Reporting-MTA: dns; resqmta-a1p-077725.sys.comcast.net [96.103.146.34]
Received-From-MTA: dns; resomta-a1p-077049.sys.comcast.net [96.103.145.227]
Arrival-Date: Fri, 03 Jun 2022 20:01:16 +0000
Final-recipient: rfc822; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 554 5.7.1 Your message was rejected due to e.change.org's DMARC policy. See https://support.apple.com/en-us/HT204137 for info
Last-attempt-Date: Fri, 03 Jun 2022 20:01:17 +0000
CCYvonne
Contributor
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340 Messages
3 years ago
Hello! In order to more effectively troubleshoot I'll need to collect some additional account information.
To get started please send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://comca.st/38Q5JGe
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110K Messages
3 years ago
The concern is not "accessibility / disability" help related. Thread moved here to the proper help section for assistance.
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user_mtj027
Regular Visitor
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6 Messages
3 years ago
I guess this means my problem is now in "Email and Web Browsing". This is certainly acceptable and I will mark as such. However, I've not seen any useful as a resolution.
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user_mtj027
Regular Visitor
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6 Messages
3 years ago
I got another bounce from a message to my wife's Comcast account.:
host mx1a1.comcast.net[96.103.145.165] said: 554 5.1.0
17.58.63.168 Comcast block for spam. (in reply to MAIL FROM command)
And I just noticed that every one of these bounces are when I CC'd her on a message to someone else. I tested a day ago with a message I sent directly and got to NO bounce.
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
Can you please sign in via the xfinity.com website to confirm if your emails work via the website? Additionally, it appears that at some point your account may have been compromised and there are multiple secondary users created on the account with similar generic naming conventions. In the a.change.org example, it appears it was denied due to failing DMARC - more can be found out about it here: https://dmarc.org
DMARC does not necessarily directly relate to a website a.change.org would be the reporting DMARC for emails specifically whereas the actual domain is change.org.
I'm also seeing a large amount of abandoned connection/authentication attempts from an apple email client. Please sign in via the website, update passwords, security questions, etc. and let me know if anything has changed.
EDIT: If you haven't you should also make sure to run anti-virus and anti-malware scans on your devices.
(edited)
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