Emails on iPhone are not working

@XfinityAlfonso​ I am using the default iOS/Apple "Mail" app. When I log into the laptop, I see the messages that are not coming through to my phone. As of today...everything seems synched up, but that has not been the case lately, and each episode lasts longer than the previous one. 

I see, thank you for letting mew know! So the "sync" is now working as intended on the Apple devices. Is that accurate? 

It’s not working on my Apple devices! Deleted email on Web Mail but did not delete on MacBook Pro, iPad or iPhone. Currently trying to resolve this server issue with Xfinity but dread calling their C/S again as they usually try to blame Apple. It’s not an Apple issue! 

@user_v3c1n1 What email service are you using on your iPhone to receive Xfinity emails?  Are you able to login via the Xfinity website, and see your email messages? 

I can’t wait for Xfinity mail to transition to yahoo mail. This has been a problem for a long time. I now just check my mail on the web. 

I have had this problem for a long time. Please transition to yahoo now!

user_6zg59k thank you for using the Xfinity Community Forums page to reach out today. The transition to yahoo is something that is currently underway.

@XfinityDena​ yes i csn log into a web browser but its clunky 

Thank you for reaching back out here, that is certainly an issue we can look into. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hello user_glegmn! I definitely understand how crucial it is to get your emails the way you need them, so I want to help make sure everything lines up for you the way it should 👍 Have you by chance already completed your Comcast email to Yahoo migration? 

 their response is to create a yahoo account. Which is NOT customer friendly,I am sure many of us have had their emails for many years and have so much associated with it.

@user_cfftu0 Our team is here to help. Can you provide us with more information on what's going on, and what steps you've taken? 

Did you happen to receive an invite message to upgrade to Yahoo in your inbox?

I'm having the same problem with my iPhone 13 and iPad Air.  Emails will not load. 

I get an initial error message the reads "Password Incorrect - Enter the password for the IMAP account <myemail>@comcast.net"

The second error message I'm getting reads "Cannot Get Mail - This mail server "imap.comcast.net" is not responding.  Verify that you have entered the correct account info in Mail settings.  Server code "ALERT", server message "Temporarily backlisted IP Address - try again later"

I've reentered my password.  I've disconnected from the Wi-Fi as well as shutting off the VPN.  The phone has been restarted several times.  Nothing is working.

I am able to access email via the web browser, so I know I am using the correct password.

I'm hoping to get some assistance about this issue.  And preferably some assistance that does NOT refer to the upcoming transition to Yahoo.

Thanks

user_k9kc1g thank you for using the Xfinity Community Forums page to reach out today regarding your email related concerns. The transition to Yahoo is one that is not being rushed for the very purpose of eliminating a variety of concerns with customers access. We appreciate you taking the time to express your point of view, and one thing I do want to share is that for many iPhone email users, issues can be resolved with simply performing an update to your email credentials and signing back into the account. This has at least worked for many customers in the past. 

I have spent hours (about 2 hours each time) on the phone with Xfinity C/S because they force me to reset my password way too often IMO. There is always a glitch, and I need their assistance. They try to blame Apple but it’s really an Xfinity issue. I doubt they are doing any additional updating or training since they plan to eventually migrate us to Yahoo. Over the past few days after resetting my password with Xfinity's help, my emails are NOT syncing from their website to ANY of my 3 Apple devices. Apple C/S very graciously tried to help me and checked various settings on my devices. Still no luck! We are now convinced it’s the Xfinity server after I deleted one email on there but it’s still showing unread on my MacBook Pro, iPad & iPhone. I’m procrastinating calling Xfinity C/S again because of everything I’ve already gone through. Any Official Xfinity Employee out there with a positive solution?