emails not going to trash just disappearing

@XfinityChelseaA​  Yes I can do that but I want to know how to fix my email so that messages I delete from inbox go into Trash and I can see them immediately if I happen to delete something by mistake. Don't want to go through the signing in to Xfinity etc etc to retrieve. I did not change any settings on my email, this just started happening earlier this week

Understood! Can I confirm, when this is happening, are you utilizing the Connect website to manage your emails? Or are you perhaps logged in and another mail platform with your @https://comca.st/3SrPf8y email address? (Such as outlook, mail app etc) 

Apple help was able to guide me into settings for the different mail boxes and fix the problem.

That's great to hear, @user_199edb! Is there anything else we can assist you with right now? 

Good morning,

To note, Comcast does not have the technical or otherwise capability of changing settings on your Apple devices for you. You may be better suited searching the apple support forums for assistance (https://discussions.apple.com/search?q=mac+mail+delete) or even make a post on the apple community for assistance in regards to your Apple products https://discussions.apple.com/welcome 

Reviewing our logs it appears that you have a mixture of IMAP and POP3 accounts set up with your email, its highly recommended to choose one method of account access and set up all your devices accordingly as either IMAP or POP3. The issue you are explaining is exclusive to 3rd party email clients and is not something that the Xfinity email service as a platform controls. By default design any email deleted goes into trash on our servers. Any action or behavior otherwise is the work of an external program, like Mac Mail.