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1 Message
Emails not downloading into iPhone
For a week now, emails into the iPhone mail folder download maybe twice, three times in a 24 hour period; the error says "Comcast not available".
I could not get the agent to let me talk to Tech Support, instead she was the "go between". Obviously the two were just reading off of canned prompts, end result??
They blamed the iPhone and recommended that I install the latest operating system, 15.4. Except that 14.4 is the latest, they just made that up!
I replaced the iPhone, thinking the old one was dying, no help. This just started a week ago, what feature in Comcast/Xfinity email servers changed?
Latoque
Expert
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29.7K Messages
4 years ago
Try deleting the account from the phone, then re-creating it again from scratch. Let iOS auto-configure it for you. I'm assuming you are using the default Mail app that come on the phone?
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Jetin559
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2 Messages
4 years ago
I’ve done that twice, also ensuring the IMAP and other settings are correct. It does not fix the issue and it’s intermittent. It’s happening today with the “Comcast not available” error messages. Email works correctly on my iPad, just not on my phone.
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